We respect your privacy. This policy explains the accepted privacy practices for our services at www.pipedblooms.co.uk (the “Services”). It describes the ways Piped Blooms collects and uses your personal information and how you can verify or control the use of the information you provide to us.
Personal information that Piped Blooms collects
This website is not intended for children and we do not knowingly collect data relating to children.
Piped Blooms is the controller and responsible for your personal data. We do not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address and then provide additional details such as complete credit or debit card details and delivery and billing address (including address, city, country and postal code).
Further personally identifiable information may be collected when we exchange communications with you through the contact page, for example, if you send us an email or communicate with us via social media, or when you choose to share your personal details with us.
Please note that e-mail communication may not be secured. Therefore you should not provide credit or debit card details in your e-mail messages to us.
When you use the Services, we may use various technological measures including cookies stored on your browser to collect further information about your habits and store such information in web server log files, to maintain and enhance the Services, and to customize your experience. For example, we may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.
We may collect and organize such information either by itself or by a third party services (e.g., Google Analytics) for our internal purposes, such as tracking on number of visitors, Products viewed, categories viewed, sales, etc.
Piped Blooms is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
What does Piped Blooms do with your personal information?
We may use your personal information for the following purposes:
to provide you with Services and to enable you to use them;
to improve and customise your experience with the Services;
to develop and improve the Services;
to better learn and understand what services and products customers prefer;
to provide you with support, assistance and updates;
to handle inquiries, complaints and to collect payments;
to send you updates and notices, to provide you with information relating to the Services and to provide you with further marketing and advertising material, such as information about new services that may interest you, subject to your prior indication of consent;
to facilitate communication between us;
to conduct surveys from time to time;
to enforce our Terms and Conditions;
to contact you as and when we believe it to be necessary;
to comply with any applicable law and assist law enforcement agencies as required;
to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;
to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;
For any other purpose stipulated in this policy, or in the Terms and Conditions.
The information Piped Blooms shares with others
We do not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.
We may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:
When you use the Services. In these cases, we will share your information only to the extent required to facilitate your use of the Services, including by transmitting your order details and your credit or debit card details;
If we reasonably believe that you have breached the Terms and Conditions, or abused your rights to use the Services, or performed any act or omission that we reasonably believe to be violating any applicable law, rules, or regulations. In these cases, we may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;
If are required, or reasonably believe that is required by law to share or disclose your information;
In any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;
In any case where we may reasonably believe that sharing information is necessary to prevent imminent physical harm or damage to property;
If we organise the operation of the Services within a different framework, or through another legal structure or entity, or if we are acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this policy, with respective changes taken into consideration;
We may also share personally identifiable information with companies or organizations connected, or affiliated with Piped Blooms, such as subsidiaries, sister-companies and parent companies, with the express provision that their use of such information must comply with this policy.
Anonymous, statistical and aggregated information
We may use anonymous, statistical or aggregated information, including by posting, disseminating, transmitting or otherwise communicating or making available such information through the Services, and by providing the information to users, suppliers, business partners, affiliates and any other third party, at our sole discretion, provided however, that the information will not identify you personally and that we will not knowingly, or intentionally use such information to reveal your identity without your consent, under the terms of this policy.
We may also use anonymous, statistical or aggregated information to properly operate and administer the Services, to improve the quality of the Services, to enhance your experience and customize the Services, to create new services or new products, to change or cancel existing content or Services and to facilitate other internal, functional and statistical purposes.
We do not keep your personal details for longer than required for the purposes that have been mentioned. When we destroy or delete any of your personal information that we hold either electronically or on paper, we will make every reasonable effort to do so securely.
At any time, we may review, retain and disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, as well as ourinternal needs.
By reviewing, retaining or disclosing personal information, we do not either expressly or impliedly endorse, affirm or in any manner assume any responsibility for such information.
Opt Out and deletion of personally identifiable information
At any time you may opt out of our mailing lists, by sending us an email to: firstname.lastname@example.org
In any case, we will not share your personally identifiable information with any advertisers. It may take Piped Blooms up to Ten (10) business days for your opt-out request to take effect.
If you wish to delete your personally identifiable information that is stored on our database, you may notify us of such request at the following email address: email@example.com
We will inform you whether we have accepted your request. We may refuse your request, for example, if we believe that deletion of certain information may jeopardize certain activities on the Services, or harm other users. In any case, we may keep any aggregated or anonymized information for statistical, marketing and other purposes.
We may change and update the terms of this policy from time to time. If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.
17 March 2024