TERMS AND CONDITIONS

 

All cakes and cupcakes made by Piped Blooms are subject to the terms and conditions set out below. Please read these terms and conditions in full before placing an order. Payment of your order or a deposit will be taken as acceptance of these terms and conditions.

 

Prices

 

We cannot guarantee an order and time slot until you have paid the full price of orders under £250 or a deposit of 50% for orders over £250. If more than 24 hours has elapsed since the quote please check availability before you transfer any money to us so as not to be disappointed.

 

Ingredients and Special Dietary Requirements

 

All of our ingredients are of the highest quality and freshly prepared without the use of any preservatives. Product ingredients can include eggs, flour, cocoa, sugar, milk, margarine and butter. Note: if a colour other than cream is requested there will be food colour additives in the buttercream including E122, 124 and E129.

Before ordering, please email  info@pipedblooms.co.uk if the recipient of your order has any food allergies or intolerances. While we may be able to omit specific ingredients from the cakes or cupcakes, we cannot cater for food allergies or intolerances as the cakes and cupcakes are baked in a domestic kitchen that uses all ingredients. Our cakes and cupcakes are therefore not suitable for anyone with a food allergy or intolerance.

Best before Date / Storage Conditions

Your cake or cupcakes are baked to ensure they are fresh for the date of your event, we cannot guarantee their quality if they are consumed more than 24 hours after the event. Please note that as we do not use preservatives or additives, our products will not have the same shelf life as supermarket products.

Your cupcakes/cakes need to be kept in a sealed container or their original packaging at room temperature in a cool dry room and must not be refrigerated. We will not be held liable if items are not consumed during the recommended time frame or are stored in an incorrect manner. It is your responsibility to ensure the storage conditions are adhered to. If you are unhappy with your cakes or cupcakes, please return them to us for a full refund (excluding delivery charges).

Non-edible Items

Some cakes and cupcakes contain inedible items. It is the recipient’s responsibility to ensure these are removed before consumption e.g. support dowels in tiered cakes, ribbons and cocktail sticks eg in the unicorn horns and mermaid tails. Please also take care around pins that may be used to secure ribbons on cake boards.

Notice for Orders

To avoid disappointment please give as much notice as possible for your order. However, we will accept short notice orders subject to availability.

 

Our cakes and cupcakes are made individually by hand, so although every effort is made to ensure consistency, small variations may occur from the design requested.

Payment

We require full payment for orders under £250 or a deposit of 50% for orders over £250 to secure your order and chosen date and time. For orders over £250 we must receive full payment of the balance no later than 7 days before the date for delivery or collection.

Changing or Cancelling Your Order

Once you have paid for your order or paid a deposit, any changes in design, date and collection time are at our discretion and may not always be possible.

Please contact us if you wish to cancel your order for any reason and we will consider a refund at our absolute discretion.

We retain the right to cancel your order and offer you a full refund of any monies paid due to exception circumstances beyond our control, such as fire, ill health or a change in government guidelines.

Collection and Delivery

We can deliver to addresses within Hertfordshire and North London, subject to availability. Please contact us to enquire as to delivery availability. We will ask you for your preferred delivery time and, subject to availability, will provide you with a delivery time within a 2 hour window. Please note that we cannot guarantee delivery within any timeframe provided but will do our best to deliver within the stated timeframe.

Cakes and cupcakes can only be collected from our premises at a prearranged time and date. The collection address for all orders is in St Albans AL1 1RU and the full address will be sent to you on confirmation of your order.

It is your duty to examine the cakes/cupcakes upon collection/delivery to ensure that the order is complete and that the goods have not been damaged in transit.

You are required to enter full and accurate details for delivery including the name, address and postcode of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.

If there is no one there to receive the delivery at the agreed delivery date and time, then it will be deemed a ‘Failed Delivery’. The item/s will either be returned to us and you will be responsible for collecting the items from our premises in St Albans or the items will be left in a safe place. We are unable to refund the order cost or delivery charges for failed deliveries nor do we accept any liability for failed deliveries.

 

Tutorials

 

Once paid for, tutorials will be available for you to view as many times as you wish for a minimum of 2 years.

Tutorials cannot be downloaded and can only be viewed from our website.

You may not reproduce Piped Bloom’s tutorials without consent and you may not teach the contents of Piped Blooms tutorials for any purpose and to do so is a breach of Piped Blooms copyright under artistic works. If you are unsure about what constitutes a breach of copyright please contact info@pipedblooms.co.uk for more information.

Piped Blooms will pursue any and all incidents and findings to the maximum permitted under copyright law.

Complaints

It is very important to us that you are happy with your cakes or cupcakes. Please send us an email at info@pipedblooms.co.uk as soon as possible if you are unhappy with your order for any reason and we will endeavour to deal with your complaint as quickly as possible.